By John Moses
The Federal Competition and Consumer Protection Commission (FCCPC) has summoned the management of Air Peace Limited following mounting complaints from passengers alleging the airline failed to refund ticket fares for cancelled flights.
According to a statement on Monday by Mr Ondaje Ijagwu, Director of Corporate Affairs at the FCCPC, the airline’s conduct may violate multiple provisions of the Federal Competition and Consumer Protection Act (FCCPA) 2018, specifically Sections 130(1)(a), 130(1)(b), and 130(2)(b), which guarantee consumers the right to refunds when services are not delivered.
“The Commission has received numerous complaints across the country regarding Air Peace’s refusal to issue timely refunds, even in instances where flight cancellations originated from the airline itself,” said Ijagwu.
The official summons, dated 13 June 2025, directs Air Peace to appear before the FCCPC headquarters in Abuja on 23 June. The company is also required to present comprehensive documentation, including its complaints log, records of refunds processed over the last year, a full list of cancelled flights on all routes, and any remedial actions it has taken to support affected passengers.
Ijagwu stressed that failure to comply could lead to serious penalties, including fines and possible imprisonment, under Section 33(3) of the FCCPA.
This latest development comes after a separate FCCPC inquiry launched in 2024 into allegations of excessive ticket pricing by Air Peace, particularly involving sharp increases in advance booking rates on certain domestic routes. In response to that investigation, Air Peace had initiated legal proceedings to block further regulatory scrutiny.
The FCCPC clarified that the new summons pertains solely to refund-related complaints and is distinct from the earlier price hike investigation.
