Mrs Zubaida Umar, Director-General, National Emergency Management Agency (NEMA), has appealed for continues collaboration with stakeholders and customers for effective service delivery.
She stated this at a sensitisation rally in commemoration of Customer Service Week on Monday in Sokoto.
The News Agency of Nigeria (NAN) reports that the event, with a theme: ”Above and Beyond” was organised by the agency as part of customer service week activities.
Umar, represented by the Zonal Head, Alhaji Aliyu Kafindangi, said: “The heart of a successful agency lies on its commitment to delivering exceptional services to its customers and stakeholders.
”In our case, those we served are often the most vulnerable members of society, victims of emergencies and disasters.
”Our customers, whether they are victims of natural disasters, displaced persons, or communities impacted by disasters, rely on us for timely, efficient, and compassionate assistance.”
She observed that as emergency managers, the quality of services the agency delivered was akin to a difference between life and death.
According to her, the customer service week is a global awareness initiative that recognises the essential role of customer service in organisations and the people who provide those services.
She underscored the importance of recognising the contributions of each customer towards achieving the set mission.
”Whether you are in the frontline of disaster response, logistics, planning or administration, your work is an integral part of emergency management.
”It is through your efforts that we are able to coordinate swift and effective responses to disasters/emergencies across the country,” she confirmed.
The DG commended the staff of the agency for their resilience and proactive efforts in discharging their duties, adding that their professionalism and dedication speaks volumes about NEMA’s core values of service, integrity and humanity. (NAN)
